New Telephone Triage Service – Available from 14th July 2026

From 14th July, we are introducing a new digital receptionist, available by calling the practice and selecting option 1.
This service will allow you to share your symptoms to request appointments or make admin requests without waiting in the phone queue. The automated service supports a wide range of languages, so you can speak in your preferred language. It will initially greet you in English, but if you reply in your preferred language, it will switch to that language for the rest of the conversation.
You’ll be guided through a few simple questions, and your information will be passed securely to either our clinical team or admin team, depending on what’s most appropriate. They will then review your request and respond accordingly.
We encourage all patients to give this new service a try. It’s quick, easy to use, and designed to help you get the right support as efficiently as possible.
Thank you for helping us improve access and reduce waiting times.