Use Our Online Triage System for Faster Help

To help us respond to patient requests as quickly and efficiently as possible, we encourage you to use our online triage platform, Anima, whenever you can.
Using Anima allows you to submit your request online at a time that suits you. Your information goes directly to our clinical team, who will review it and make sure you receive the right care from the right person. This often means we can deal with your request more quickly than if you call and wait on the phone.
Why use Anima?
No need to wait in a phone queue
Submit your request anytime, from home or on your phone
Helps our team prioritise urgent cases safely
You may receive advice, a prescription, or an appointment if needed
Our reception team will still be available to help patients who cannot access the internet or who need support using the system.
Thank you for helping us improve access to care by using Anima whenever possible.